Terms and Conditions

Delivery

If the item is on stock, shipment is made the day after receiving the payment.

We normally ship using major express couriers, delivery time may vary from country to country.

Please note that custom duties may apply in your country. In that case you may be charged by the custom authorities of your country, according to the local regulations.

All products are shipped in a protected package. For special delivery needs, we invite you to contact us before the purchase.

Payment

We offer secure payments through PayPal, however, a PayPal account is NOT required to complete your purchase when choosing the Pay Pal guest checkout option.

We also accept bank transfers. Please note that in this case the shipment will be made once the payment will be credited on our bank account.

Return policy

All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 30 days of delivery.

We will refund or credit the value of the item and any taxes charged within 6 days of us receiving it. Shipping charges are non-refundable, however, if the return is a result of our error, we will of course refund the shipping as well.

Our Guarantee

All products purchased on our website carry 2 years warranty from the date of purchase, as stated by EU rules.

How to Return an Order

Please pack your order, enclose a copy of the purchase receipt you received by email and place it in a protective envelope/package. Please mark the parcel with ”returned items”. We recommend insurance for safe arrival.

Please assist us by indicating the reason for the return or exchange on the returns form found at the bottom of your packing slip.

Mail it to:

If you wish to exchange an item purchased from a retailer, you will need to contact the retailer where the purchase was made.

If you have any questions, please feel free to call us at +39 348 5150346 or mail to info@fieldstabilizer.com